He should resign over their horrible customer service. I've had 2 video pods die on me!!! I bought one for my son last Christmas. It died in April. Sent for a replacement. This replacement died in August. The screen went black and inky. I returned it and they sent it back still broken. I called Apple today and they said they can do nothing for me. Nothing. After begging for an hour for any help, I said I was screwed and the "tech" said "well, I wouldn't it like that but yeah". He actually suggested I sell it for scrap and that many people want the parts. They claimed the black screen was caused by external damage, but i can assure you it was not. (Do a web search on this problem) This thing was treated like gold, no cracks, in a hard plastic case and with the original film still on it. The LCD didn't even have a crack ON THE OUTSIDE. I am now out $300, plus $100 for a worthless warranty. This is my last Apple product ever.

Joefan

Take your iPod into an Apple store, ask to speak to a manager and raise a little hell. You should walk out of the store with a new one. If you bought the $100 warranty there should be no question about it.

Apple's track record for his entire tenure has been spotty at best. Apple remains the ultimate example of a company that is rarely in-tune with their customers.

Bill Gates!! Only joking. I don't think Steve Jobs is going anywhere. I hope not anyway.

Apple is all about Mac OS X and iPod Design. Computer geeks like OS X and Music lovers like iPod's cool design. Behind both of them lies horrible hardware. Though all 4 of my iPods never troubled me but the iBook (first ever mac) which I bought last November had been a nightmare. Already the motherboard has been replaced. I had been to Apple store 4-5 times in last two months and my laptop spent most of the time in Apple repair shop. I like Steve's style and all the hype he manages to create with his keynotes, but thats it, only style - no substance.